CUSTOMER SERVICE IS #1
For over 20 years BlueFrog has been a customer focused contract embroidery and screen printing company that places its highest values on excellence in customer service, quality, speed, and a healthy workplace culture.
At BlueFrog we embrace customer service as our most central and distinguishing value. Our business partnerships with ad specialty distributors and retail clothing brands are founded on creating a Worry-Free Hassle-Free experience from the moment a quote is requested until the order ships and the tracking numbers are e-mailed to our customers. Our high level of customer service comes from our commitment to technology, personnel, and continuous process and self-improvement.
DEDICATED PROJECT MANAGER
- You have a full team here to partner with you. That includes a dedicated Project Manager ready to assist you.
- online order tracking
- E-proofs indicating thread color/pms color, logo size, and placement
- Automated emailed tracking numbers when your order ships
QUALITY IS ESSENTIAL
Our quality comes from experience and our passion to be the best at what we do. Our lead operators on both the day and night shifts have over 35 years combined experience working in larger contract embroidery and screen printing facilities where they have mastered the craft of working with various fabrics, placements, and types of embroidery and screen printing such as appliqué, 3D puffy embroidery, foil transfer, and simulated process printing. We understand the importance of impressing your clients with a quality product each and every time. Our commitment to quality and your satisfaction is the key to our success. We understand the value of a happy customer and strive to ensure that you will be impressed with any project you entrust to BlueFrog.
I NEED IT NOW!
Our speed comes from our capacity, our process, and our hard working and dedicated army of Frogs. Our standard turn around time for orders less than 1000 pieces is 6 working days from the receipt of the goods and proof approval. With 37,000 square feet, 8 dedicated project managers, 100 full-time employees, 83 heads of embroidery, 7 screen presses, and a 24-hour operation, we get your order done when you need it.
A HEALTHY COMPANY CULTURE
Our dedication to customer service, quality, and speed is matched by our dedication to a healthy supportive workplace for ALL of our team members. We structure our company in this fashion because those are our core values and we believe a healthy company culture that values and appreciates the hard work of our team members leads to a great experience for our ASI Broker and Retail Clothing Partners. We use RAFTERS as our leadership compass to guide our decisions and ensure our leaders are driving our core values.
WHY THE NAME BLUEFROG?
Frogs are one of the most accurate indicators of the health of any earthly environment. Companies should similarly be very self-aware of the health of their own business ecology. If we do not maintain a robust combination of customer service, quality, speed, and employee satisfaction, the Frog will not survive. The Blue in our company name is for rarity. The Amazon basin’s Blue Frog is a rare species, and we believe true excellence and passion in customer service is rare as well—and worth preserving.